Unify IVR voice, WhatsApp messaging, and QR-code web forms into a single platform. Every request routes automatically to SAP CRM with state-based alert escalation.
From the moment a fault is reported to the SAP ticket being created, OmniHub handles every step automatically.
Clinic staff call your dedicated service number. The IVR system guides them through fault reporting, captures clinic ID and equipment details, and creates a SAP ticket automatically.
Report equipment faults via WhatsApp conversation. Full session management with deduplication ensures each request is processed once, even on flaky connections.
Every machine has a QR code. Staff scan it with any phone — the form pre-fills clinic ID and serial number. Submit in under 60 seconds, no app required.
Every intake creates a fully populated SAP service order via the OData API. Clinic routing, SLA timers, and priority are set automatically based on your config.
Requests are routed to the right regional team (NSW, QLD, VIC) via SNS. Critical faults trigger immediate escalation with configurable SLA breach notifications.
Track intake volume by channel, outcome, and SLA compliance. Daily trend charts and 30-day summaries help operations teams spot patterns and optimise workflows.
Three steps is all it takes — for your staff and for your system.
A clinic technician scans the QR code on the faulty machine, sends a WhatsApp message, or calls the IVR line. Takes under 60 seconds.
The request is validated against your clinic registry, urgency and SLA class are determined, and the appropriate state team is identified for routing.
A complete SAP service order is created via OData API, the regional team is alerted via SNS, and the SLA clock starts. No manual data entry required.
Log in with the demo account to explore the full portal — dashboard, analytics, and service tools — with real-looking sample data.
Demo data is pre-loaded. No credit card or real credentials required.
No setup fees. No per-intake charges. Just a flat monthly subscription per organisation.